At Epic Web Studios, we pride ourselves on our fast and concise customer support. Whether by phone (814-746-6987), e-mail, instant message, Epic's Facebook, face-to-face or smoke signals. You name it, we are always available to help. Epic Web Studios has a support channel for just about every way to communicate.
CALL: Phone support is available any time within business hours (8:30 AM to 5:30 PM EST). This is live and your call will be answered by a dedicated member of the staff; calls are never outsourced.
EMAIL: Epic offers 24/7 email support with 30-minute response times during business hours, 3-hour response times during nights and weekends for non-critical items and immediate to 30-minute response times in the event of an emergency.
TICKET: Epic maintains an online support ticketing system. We have a publicly available ticketing tool (below), but we also offer the Epic Client Portal, a secure area to view invoices, file support tickets, and more.
CHAT: Epic offers a live chat (instant message) tool that is available on any page of our website and within the Client Center from 7:30am - 11:00pm, 7 days a week. This is monitored by a dedicated member of the staff; instant messages are never outsourced.
SOCIAL: Epic also has an active monitor set-up on all available social media outlets. Currently, the private messaging tools on Facebook, Twitter, Instagram and Snapchat are offered. The response times on these outlets may vary, but it’s likely similar response times will be honored in these portals.
SMS: Epic has the ability to send and receive text messages on our main office line (814-746-6987), which is monitored during normal business hours, Monday - Friday.
Use the following additional resources for quick and useful support features.
Having problems managing your website or using features on your website? We can help. Using the TeamViewer application, we can remotely access your computer (only with your permission) and show you on your computer how to update your site, use a feature, or even see bugs that might only be native to your computer.
For more information about our Remote Access Support, please click here.
We've created a simple and easy to use file transfer tool that allows you, the client, to send us files quickly without registration or hassle. Simple click here to access the Epic StorageCenter, which can be used to send us any images, videos, or any sort of materials you are trying to send us pertaining to your website.
All of this too much? Simply give us a call at 814-746-6987 or fill out the form below to e-mail our staff.