At Epic Web Studios, we're proud to be a trusted partner for digital marketing and web development, serving clients here in Erie, PA, across the country, and internationally.
We know that managing your digital projects should be simple and stress-free. That's why we created the Epic Client Center: your all-in-one hub for tracking projects, accessing support, managing billing, and keeping your website on the path to success. With everything you need at the ready, the Client Center puts you in control of your online presence like never before.
What is the Epic Client Center?
The Epic Client Center is your home base for everything related to your project. Built with transparency in mind, this secure online portal gives you a clear window into your ongoing work with us.
From the moment you log in, you're greeted with a real-time snapshot of your project's progress. Instead of searching through emails or juggling multiple platforms, you can see updates, timelines, and deliverables all in one place. Communication with our team happens right inside the portal, so whether you have a question or need to review details, the conversation stays organized and accessible.
Managing your website's assets is just as seamless. The Client Center provides a straightforward way to exchange files and keep everything in order, so you never have to worry about losing track of important documents.
Ultimately, the Epic Client Center is designed to put you in control and make your experience as smooth as possible.
Why the Client Center Matters for Your Website's Success
Managing a web project shouldn't feel overwhelming! The Epic Client Center is designed to give you control at every stage of your journey with us.
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Transparency |
Instantly see where your projects stand and what's ahead, so you're never left wondering about progress or next steps. |
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Organization |
All your website essentials (i.e., documents, billing, contacts, and more) are neatly arranged for easy access whenever you need them. |
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Empowerment |
Make informed decisions, request support, and take action to move your website forward with confidence. |
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Recommendations |
Explore personalized service recommendations from our team, tailored to your project, to help elevate your web presence. |
Feature Breakdown: Everything You Can Do in the Client Center
Project Overview
Here, you can instantly see every project you're working on (past and present) along with real-time updates on status, timelines, and deliverables.
You'll also find a summary of key conversions over the past month, giving you a pulse on how your website is performing at a glance. These include:
- Form submissions
- Form starts
- Phone calls
- Direction requests
- Site visits
Active, Available, and Recommended Services
Within each project overview, you can view all the services currently active on your account. For example, you might see that you're running Google Ads campaigns across Search and Display, or that you have a press release distribution in progress.
The Client Center also highlights available and recommended services tailored to your needs, so you can readily discover new ways to grow your digital presence.
Onboarding and Task Management
The onboarding section of the Client Center outlines every task you need to complete, from reading your welcome letter to reviewing and signing the necessary agreements. Each task is clearly listed, and you can check them off as you go to track your progress.
Communication Tools
Effective communication is at the heart of every successful project. Within the Client Center, you can send messages directly to the Epic team without ever leaving the portal. Every conversation is automatically tracked and stored, providing a complete record of all your discussions, decisions, and feedback.
File Sharing and Content Hub
Easily upload new content, download completed deliverables, and organize all your important files in one place. The Content Hub acts as a digital library for your project, making it simple to manage everything from images and documents to design assets and reports.
Billing and Invoices
The Client Center takes the guesswork out of billing. Instantly view all your unpaid and paid invoices, see detailed billing history, and download receipts for your records. And when it's time to make a payment, you can do so securely right from the portal.
Account status is always visible, as well; you'll know immediately if there's an outstanding balance or whether your account is up to date.
Account and Organization Management
All clients have the option to manage authorized contacts and users, ensuring the right people have access to the right information.
Need to update a few billing details or add a new payment method? Fill out new info at any time with just a few clicks to reflect your account's latest preferences.
Support Access
Whenever you need assistance, the Client Center offers multiple ways to connect with our support team. You can call, text, or email us directly from the portal, or submit a support request that's tracked from start to finish.
And with the status of your requests always visible, you'll also know exactly where things stand and when to expect a resolution.
How to Log In to the Epic Client Center
To access your personalized dashboard, simply visit the Client Center login page.
Enter your username and password provided by Epic to sign in. If you ever forget your password, just click the reset link on the login page to receive instructions for setting a new one. And should you run into any trouble, our support team is always ready to help; just reach out, and we'll get you back on track!
Pro tip: For even faster access in the future, bookmark the Client Center in your browser. That way, your digital command center is always just a click away.
Ready to Take Your Website Further?
The Epic Client Center is your business's launchpad for growth. If you're ready to expand your digital reach, you can easily explore new services and upgrades right from your dashboard. Whether you're interested in boosting your Generative Engine Optimization (SEO), launching a new ad campaign, or adding custom software features, everything you need to take the next step is waiting for you.
Need a little guidance or want to talk through your options? Our team is here to help! Reach out directly through the Client Center, or contact us by phone or text. We're always ready to discuss your goals and help your website reach its full potential!
